The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.Īfter you release the buttons, wait 10 seconds. Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. Press and hold the power button on your Surface until the screen turns off (about 30 seconds), then release it. If you have one of these Surface models, use this two-button shutdown process to make sure your device turns off completely: Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4 For more info, see Fix common Surface problems using the Surface Diagnostic Toolkit. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.Īfter your Surface restarts, we recommend running the Surface Diagnostic Toolkit to make sure your device is updated and working as expected. Surface Studio (1st Gen), Surface Studio 2 Surface Go (all models), Surface Go 2 (all models), Surface Go 3 Surface Laptop (1st Gen), Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop Go, Surface Laptop Studio Surface Pro (5th Gen), Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro X (Wi-Fi) These instructions apply to the following Surface models: Find your Surfaceįind your Surface to see specific instructions for that model. Note: This video is available in English only.
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